CorrLinks Tutorial

Create an account on CorrLinks

There are several ways to set up an account and find your inmate on CorrLinks. It usually depends on the status of the inmate (State/Federal), but it can also depend on the State or on the facility. In some cases, especially in the federal system, inmates have to send a request to their administration in order for their pen-pal to be provided with an identification code. This code will be sent out to you by email and will allow you to add the inmate as one of your recipients on CorrLinks. Note that this email can sometimes end up in your spam folder, so make sure to check this folder when you expect an email from CorrLinks. In other cases, inmates do not have to send a request to their administration, and you will not have to wait to receive an identification code. Whether you do or not, you will have to create an account. To do this, go on and click on the yellow button, in the middle of the page: “Register.”

You should end up on the “Sign up” page. Fill out the form and submit your information. Simply follow the guided steps on the screen.

Once your account is created, you will be directed to the main menu. Note that the CorrLinks’ main page may look different from one user to another, depending on the services and options offered. Keep in mind that the services can vary, depending on the State and/or the facility and/or the security level of the inmate.

Add the inmate you would like to write to on CorrLinks

To add an inmate to your account and be able to write them, click on “Account Management” in the main menu.

Click on “Manage My Inmate List”.

Select the corresponding correctional agency (Federal Bureau of Prisons for federal inmates). Once done, another field to complete should appear, either “Identification Code” or “Inmate #.”

If the field is “Identification Code”, simply provide the code you were given in the email you received (for more information about this, please see the section above “Create an account on CorrLinks”.

If the field is “Inmate #”, please note that the CorrLinks website works with 7-digit numbers only for correctional ID numbers. If your inmate has only a 6 or 5-digit correctional ID#, you have to add zeros in front of their ID#. For example, if your inmate’s correctional ID# is “12345”, you have to enter “0012345” to find them on the website.

Once you have entered the Identification Code or Inmate #, click on “Go”. You should have the inmate information appearing on the right of the page. The field in red (“Relationship”) is for you to complete. When filled out, check or uncheck the box to get an alert each time you receive an email from this inmate (when possible; some facilities do not allow inmates to reply by email), then click on “Accept.”

The name and information about the inmate now appears in your “Subscribed Inmates” list. Click on “Return to Account Management Menu” and then on “Return to Main Menu.”

Get to know the cost of an email

If your inmate is incarcerated in a federal prison, the emails will be at no expense to you. However, if your inmate is incarcerated in a state prison, you may have to purchase credits. Each email costs a certain number of credits, but the price can vary from one state/facility to another. To find out how much that cost will be in your situation and with your inmate, click on “Mailbox” in the main menu.

Click on “New Message.”

Click where it says “Click here to add recipients…” and check the box corresponding to your recipient. The cost will automatically appear at the end of the line. In our example, the cost is of $0.30. This is the cost for one email. Keep in mind that the number of characters in an email is limited. This number depends also on the state/facility.

Now that we know the cost of an email, let’s click on “Cancel” to go back to the main menu and purchase credits. It will ask you if you would like to cancel the message, click on “OK”, and then on “Return to Main Menu.”

Purchase credits

In the main menu, click on “Recharge My Account.”

Fill out the form with your information, and choose the amount you would like to fund your account with ($10, $15 or $25). Transaction fees and sales tax may apply. Click on “Next” and follow the guided steps on the screen. Now that you have credits assigned to your account, you can finally send your first email!

Send an email to your inmate

In the main menu, click on “Mailbox” and then on “New Message.”

Click where it says “Click here to add recipients…”, check the box corresponding to your recipient and then click on “OK.” The message cost, current balance and balance after sending should automatically appear, before the subject field. Fill out the subject field (mandatory) and write your email.

Once you are done, click on “Send.” Your message has been sent!

Allow a couple of days to one week for the mail room to process your email and forward it to your inmate (electronically and/or by printing out a copy). If this is your first time writing to an inmate, don’t forget to include your mailing address in your email! Some inmates do not have the possibility to reply electronically.