JPay Tutorial

Create an account and add the inmate you would like to write to on JPay

To send an email to an inmate through JPay, you need to create an account on www.jpay.com. To begin, on the left side of the page, under “sign up”, you’ll need to enter the State where the inmate is currently located and their correctional ID#.

 


Select your inmate in the list of results by clicking on their name.

 


Once you have confirmed your inmate, enter your information. Follow the guided steps on the screen.

 


You should end up on JPay’s main page with all of the options available for your inmate (keep in mind that the services can vary, depending on the State and/or the facility and/or the security level of the inmate).

 


Purchase JPay Stamps

JPay works with virtual stamps. If you want to send an email, you will have to buy stamps. On the main page, click on “Buy Stamps.”

 


Stamps prices vary by State, but emails usually cost the same amount of stamps everywhere: 1 page costs 1 stamp, 1 attachment or pre-paid reply for the inmate costs an additional stamp. Click on the stamp package of your choice, and then on “Continue.” Enter your payment information by following the guided steps on the screen.

 


Send an email to your inmate

If you have several inmates in your list of recipients, make sure to choose the correct inmate you want to write an email to in the drop-down menu on the main page. Then click on “Compose” in the “Email” section.

 


Type your email. You also have the option to include a stamp for the inmate so they can reply to you (in case they have no stamps in their account for example).

 


By clicking on “Preview”, you will generate the PDF of your email. If you would like to keep a copy of it, make sure to save it now, as this option will not be possible later on. The preview can also help you in visualizing the email and know the number of pages you will have to pay for (1 page = 1 stamp).

 


Once you are ready to send the email out, click on “Send.” You will get a page giving you the cost of your email in stamps, and the possibility to confirm the sending.

 


Your message has been sent!

 


Allow a couple of days to one week for the mail room to process your email and forward it to your inmate (electronically and/or by printing out a copy). If this is your first time writing to an inmate, don’t forget to include your mailing address in your email! Some inmates do not have the possibility to reply electronically.