ConnectNetwork Tutorial

Create an account on ConnectNetwork

ConnectNetwork also provides advance payphone services (GTL) but we will focus here on the messaging service only. To send an email to an inmate through ConnectNetwork, you need to create an account on https://web.connectnetwork.com. To begin, click on the dropdown menu and select the state your inmate is currently incarcerated in.

 


Once your selection is made, you should access a list of all of the facilities in the state where ConnectNetwork is available to the inmates. Click on the facility of your choice. Please note that sometimes state prisons are grouped together under the title “Department of Corrections”. Then click on “Create Account”.

 


In the dropdown menus, select your state and facility again. Remember that state prisons can be grouped together under the title “Department of Corrections”. Then click on “Continue”.

 


On the “inmate search” page, you will be asked to search your inmate by criteria, either by first and/or last name(s) or by correctional ID number. Click on “Search” when you are done. Note that you can also skip the step if you don’t have this information yet.

 


Inmates should appear under “Search Results”. Click on “Add” once you have found your inmate. You should be directed to a page to set up your new account with your personal information. Just follow the guided steps on the screen.

 

Once your account is created, you will be directed to the main menu (called “dashboard”). Keep in mind that the services can vary, depending on the State and/or the facility and/or the security level of the inmate.

 


Add the inmate you would like to write to on ConnectNetwork

If you already gave your inmate information at the time of your account’s setup, this inmate should have been added to your account automatically. If you skipped this step or would like to add another inmate to your inmates list, please follow these instructions. First, you will have to add the facility to your list of facilities. In order to do this, go to the main menu (called “dashboard”) and click on “My Facilities”.


In the dropdown menus of the “Add a Facility” section, select your state and facility. Please note that sometimes state prisons are grouped together under the title “Department of Corrections”. Then click on “Add”. You should get the confirmation message: “Your facility has been added to your account.”


It is time now to add the inmate to your list of inmates. In the dashboard, click on “My Inmates”.


Click on “Search For Inmate” at the bottom of the page.


In the dropdown menu, choose the facility that you previously added to your list of facilities. Once the facility is selected, you will be asked to search your inmate by criteria, either by first and/or last name(s) or by correctional ID number. Click on “Search” when you’re done.


Inmates should appear under “Search Results”. Click on “Add” once you have found your inmate.

 


The inmate should now appear in your list of inmates.


Purchase credits

In the dashboard, click on “Messaging”.


Click on “Buy Credits”.


Select your facility in the dropdown menu. The field “Message Credits” should update automatically with the prices. Choose the best option according to your needs. Transaction fees and sales tax may apply. Click on “Next” and follow the guided steps on the screen. Now that you have credits assigned to your account, you can finally send your first email!


Send an email to your inmate

In the dashboard, click on “Messaging”.


If the inmate does not show in your list of contacts, click on “Add Contact”.


In the dropdown menu, choose the facility. Once it is selected, you will be asked to search your inmate by criteria, either by first and/or last name(s) or by correctional ID number. Click on “Search” when you’re done.


Inmates should appear under “Search Results”. Click on “Select” once you have found your inmate. The inmate should now appear in your list of contacts.

 


Click on “Compose” under “Messaging”.

 


In the dropdown menu, select the inmate you want to write to. Fill out the subject field (mandatory) and write your email. The character limit may vary from a facility to another. Click on “Continue” when you are done.

 


Agree to the terms and conditions and click on “Send”.

 


Your message has been sent!

Allow a couple of days to one week for the mail room to process your email and forward it to your inmate (electronically and/or by printing out a copy). If this is your first time writing to an inmate, don’t forget to include your mailing address in your email! Some inmates do not have the possibility to reply electronically.